Skin Deep & Beyond Med Spa
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  • Pay with Cherry
  • Day Spa Services
    • Facials & Add-ons
    • Massage Therapy
  • Med Spa Services
    • Skin Resurfacing
    • Laser Hair Removal
    • Brown Spots/Sun Damage
    • Body Contouring
  • Specials
  • FAQ
  • Our Team
  • Product Lines
Skin Deep & Beyond Med Spa
  • Home
  • Pay with Cherry
  • Day Spa Services
    • Facials & Add-ons
    • Massage Therapy
  • Med Spa Services
    • Skin Resurfacing
    • Laser Hair Removal
    • Brown Spots/Sun Damage
    • Body Contouring
  • Specials
  • FAQ
  • Our Team
  • Product Lines

Common questions

What is your cancellation policy?

What is your cancellation policy?

What is your cancellation policy?

We understand, life happens! Same day cancellations or appointments that do not show will be charged 100% of their original scheduled service.

Can I bring my child?

What is your cancellation policy?

What is your cancellation policy?

We understand it can be difficult to find childcare, but we do not allow children or guests to linger in the common areas or treatment rooms. We want to ensure all of our clients are able to relax and enjoy their treatments without interruption. 

We thank you for your understanding. 

what is your late policy?

What is your cancellation policy?

Do i need to come early to my appointment?

If you think you are going to be late, please call the desk at 503-692-2888 and we will try to accommodate  your schedule change.

Appointments that are more than 15 minutes late are subject to the same day cancellation charge.

Do i need to come early to my appointment?

Do i need to come early to my appointment?

Do i need to come early to my appointment?

Great question! 

If you are a new client or are trying a new service, we ask that you come 10 minutes before your scheduled appointment to fill out any intake forms. 

day spa package faqs

Do i need to come early to my appointment?

Do you offer online Gift Certificates?

 To receive the most relaxing experience available spa packages may not be broken up or exchanged for other services.  All spa packages are non-refundable.  To ensure availability for all of our guests there is a mandatory 72-hour cancellation policy with all spa packages when rescheduling or canceling your reservation. Cancellations or appointments that do not show will be charged 50% of their original scheduled service. 

Do you offer online Gift Certificates?

Do i need to come early to my appointment?

Do you offer online Gift Certificates?

We are currently working on offering online gift certificates and vouchers! Until then, please feel free to call the spa and a certificate will be sent to you via the mail or email. 

what is your gift certificate return policy?

what is your gift certificate return policy?

what is your gift certificate return policy?

Gift card purchases cannot be refunded. All Gift Cards expire one (1) year from the original purchase date, but the value of an expired gift certificate can still be used towards any service.

What is your package return policy?

what is your gift certificate return policy?

what is your gift certificate return policy?

All packages are FINAL SALE. 

We do not offer package refunds or transfers to other parties.

Package exchanges are handled on a case to case basis. 

Please call 503-692-2888 with any questions.  

Do you offer online booking?

what is your gift certificate return policy?

Do you offer online booking?

Due to the nature of running a small business, we currently offer online bookings on specific services. 

Please call 503-692-2888 to book all other treatments. 

Do i have to wear a mask?

Do i have to wear a mask?

Do you offer online booking?

In short, no. 

We do not require our guests to wear a mask at this time. However, if you would like your provider to wear a mask during your service we are happy to accommodate your request! 

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