Common questions

We understand, life happens! Same day cancellations or appointments that do not show will be charged 100% of their original scheduled service.

We understand it can be difficult to find childcare, but we do not allow children or guests to linger in the common areas or treatment rooms. We want to ensure all of our clients are able to relax and enjoy their treatments without interruption. 

We thank you for your understanding. 

If you think you are going to be late, please call the desk at 503-692-2888 and we will try to accommodate  your schedule change.

Appointments that are more than 15 minutes late are subject to the same day cancellation charge.

Great question! 

If you are a new client or are trying a new service, we ask that you come 10 minutes before your scheduled appointment to fill out any intake forms. 

 To receive the most relaxing experience available spa packages may not be broken up or exchanged for other services.  All spa packages are non-refundable.  To ensure availability for all of our guests there is a mandatory 72-hour cancellation policy with all spa packages when rescheduling or canceling your reservation. Cancellations or appointments that do not show will be charged 50% of their original scheduled service. 

We are currently working on offering online gift certificates and vouchers! Until then, please feel free to call the spa and a certificate will be sent to you via the mail or email. 

Gift card purchases cannot be refunded. All Gift Cards expire one (1) year from the original purchase date, but the value of an expired gift certificate can still be used towards any service.

All packages are FINAL SALE. 

We do not offer package refunds or transfers to other parties.

Package exchanges are handled on a case to case basis. 

Please call 503-692-2888 with any questions.  

Due to the nature of running a small business, we currently offer online bookings on specific services. 

Please call 503-692-2888 to book all other treatments. 

In short, no. 

We do not require our guests to wear a mask at this time. However, if you would like your provider to wear a mask during your service we are happy to accommodate your request!